Danka/Omnifax, now Xerox, partnered with Eureka to build and deploy Point-of-Service, a custom field service automation solution. This application allowed customer service representatives and centralized dispatchers to interact with hundreds of field service technicians in real time using web and Windows CE™-based mobile devices.  The system supported technicians with diagnostics and parts/supply selection, managed service tickets, created and printed customer invoices, managed technician scheduling and route planning.